PRIVACY POLICY

1. Introduction

Socks With Swag (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, place wholesale orders, request quotes, communicate with our team, or otherwise engage with our business.

Socks With Swag is an international wholesale sock manufacturer providing business-to-business (B2B) custom sock design and manufacturing services across the United Kingdom, European Union, United States, Asia, Australia, and New Zealand.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

As a wholesale B2B business, we collect business-related contact and transaction information.

Information You Provide Directly

We may collect personal information when you:

  • Request a quote

  • Submit an enquiry

  • Place an order

  • Create an account

  • Contact our customer service team

  • Subscribe to communications

  • Participate in surveys or promotions

This may include:

  • Full name

  • Business name

  • Job title

  • Business email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment and invoicing details

  • Order specifications

  • Communications and correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Referring website addresses

  • Cookie and tracking data

Information from Third Parties

We may receive information from:

  • Payment processors

  • Shipping and logistics providers

  • Analytics providers

  • Marketing service providers

  • CRM and sales platform providers

  • Business partners and distributors

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and quote requests

  • Process and manage wholesale orders

  • Deliver products and coordinate logistics

  • Manage customer accounts

  • Provide customer support

  • Improve our products and services

  • Analyse website performance

  • Send service-related communications

  • Send marketing communications where permitted

  • Prevent fraud or misuse

  • Comply with legal obligations

4. Legal Basis for Processing

Where required by applicable law, we process personal information on the basis of:

  • Contractual necessity

  • Legitimate business interests

  • Compliance with legal obligations

  • Consent (where required)

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core website functionality

  • Improve performance

  • Analyse website traffic

  • Remember user preferences

  • Support marketing activities

You can manage cookie preferences through your browser settings.

6. Sharing Your Information

We may share personal information with trusted third parties, including:

Service Providers

Such as providers of:

  • Website hosting

  • Payment processing

  • Logistics and shipping

  • Analytics

  • Customer relationship management

  • Marketing automation

  • IT support

Business Partners

Where necessary to fulfill manufacturing, production, or distribution obligations.

Legal and Regulatory Authorities

Where required by law or to protect our legal rights.

Corporate Transactions

If Socks With Swag undergoes a merger, acquisition, restructure, or sale of assets.

We do not sell personal information to third parties.

7. International Transfers

Because we operate internationally, your personal information may be transferred to and processed in countries outside your jurisdiction.

Where required, we implement safeguards such as:

  • Standard contractual clauses

  • Contractual data protection commitments

  • Secure transfer protocols

  • Appropriate technical and organisational measures

8. Data Security

We maintain commercially reasonable security measures to protect personal information, including:

  • Secure servers

  • Access restrictions

  • Encryption where appropriate

  • Secure payment processing

  • Monitoring and system protections

While we take reasonable steps to protect your data, no transmission or storage system is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Maintain business records

  • Meet legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce agreements

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a relevant regulatory authority

Requests may be submitted using the contact details below.

11. Marketing Communications

If you receive marketing communications from us, you may opt out at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We may still send operational communications relating to orders or account management.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be published on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Socks With Swag
1 Rockley St, Castlecrag, NSW, Australia, 2068.

Email: info@sockswithswag.com
Website: www.sockswithswag.com

15. Region-Specific Compliance

Socks With Swag aims to comply with applicable privacy laws, including where relevant:

  • GDPR

  • UK GDPR

  • CCPA

  • Privacy Act 1988

  • New Zealand Privacy Act 2020